In some industries, measuring customer satisfaction can be difficult. Complex algorithms combining real-time customer reviews, longer-term survey feedback, data mining social media for consumer sentiment, these are all techniques some businesses need to give themselves a score on customer satisfaction. Here at SYZYGY Global, we rely on the ear to ear smiles from our pergola customers once we complete their covered patio project. We’ll admit, we have the same wide smiles when we are scrolling through South Florida pergola company reviews and our Google Reviews page, where SYZYGY Global consistently enjoys a 4.5-star rating. Seeing the amazing feedback and acknowledgment from some of our prestigious residential and commercial customers is what motivates us to show up each day.
Without such complex analysis, how do we know our customers are truly satisfied? There are several key indicators.
SYZYGY Global has become the most-trusted pergola contractor in the State of Florida, especially among the famed country clubs, high-end restaurants, and other commercial businesses that dot the Gold Coast from West Palm Beach to Miami. Working hand-in-hand with general managers and their design teams to create some of the most sought-after outdoor entertainment spaces in the region has become a SYZYGY hallmark. From the inviting and modern porte cochere entryway we designed for the Club at Admiral’s Cove, to the one-of-a-kind outdoor dining and interactive golf range we developed at Boca West Country Club, our work is our calling card. The attention to detail demonstrated in these projects is what continues to drive new customers like Tiger Wood’s PopStroke, Hilton Hotels, Christ Fellowship Churches and innumerable local restaurants to seek out SYZYGY Global to transform their outdoor entertainment venues.
Here at SYZYGY Global we are blessed to find most of our new customers turn out to be referrals of friends, family and colleagues of our past customers. This amazing word-of-mouth has offered us the opportunity to craft custom outdoor living spaces for residents from pristine oceanfront properties along North Ocean Blvd in Boynton Beach to the magnificent estates of Steeplechase Drive in Palm Beach Gardens. There is no magic behind such customer satisfaction. We work hard to make our team the best it can be, ensure our designs are top of their class, and work hand-in-hand with our customers at every phase of their pergola project to finish on-time and on-budget.
Understanding our customers’ needs, creating unique custom pergola designs, and facilitating perfection on the project site are some keys to our success. That said, SYZYGY also has a unique advantage that no other South Florida pergola company can boast. We are partnered with the top pergola manufacturer in the world. Our manufacturing partners at Azenco build the most precisely-crafted pergolas on the market, using only the highest-quality extruded aluminum, and the highest-quality exterior powder coatings to make durable and beautiful pergolas, cabanas, carports and pool covers. Our shared desire to push the boundaries of pergola design, functionality and quality, are what help turn our design team’s vision into reality and is an important component in what drives our customers’ satisfaction.
One of the pleasant side effects of pushing the boundaries of design, and having opportunities to work with customers that share our vision, is that our work truly stands out within the outdoor construction industry. In just the last year, SYZYGY Global has been honored with 12 industry awards, each earned from our peer community here in South Florida. From the 7 PRISM Awards we received from the Gold Coast Builders Association, to the multiple projects we had recognized by the Florida Home Builders Association at its Aurora Awards, our trophy case tells customers that they have chosen wisely. Sitting atop that case is a coveted “Excellence in Achievement” Award from Boardroom Magazine, the industry magazine for general managers of private clubs throughout the country. Their recognition for the work we did with Boca West Country Club to revolutionize their outdoor dining and golf entertainment spaces has been one of our greatest honors of the past year.
Building amazing customer satisfaction is what drives our team, it is what sets the trajectory for our business goals, but that same mentality also extends beyond the office walls. Seeking the same ear to ear grins that we get from our satisfied customers, our team works diligently with our industry peers and local nonprofit community to bring those smiles to faces throughout our community. In the last year, we have expanded our partnerships within the community. Most excitedly, we’ve expanded our partnership with Eat Better Live Better (EBLB), a local non-profit that helps teach school children about nutritious eating habits, and provides grocery assistance for food-insecure families. Through a series of food drives, direct financial support, and participation in the annual “Teachers Giving” program, we’ve helped feed families throughout the Gold Coast.
If you are among those we count as one of our many satisfied customers, we’d love to hear from you! Get back in touch with our team to share stories about how your new pergola has changed the way you enjoy the outdoors, or how it has affected your business. You can tag @SYZYGYglobalinc on Facebook and @syzygyglobal on Instagram when you post pictures of your outdoor space too. Even better, take a moment to share your experience with the SYZYGY Global team by leaving us a Google Review to keep for posterity!